Business process outsourcing or BPO in India has evolved from its early High marketing status of a strategic differentiator in the global marketplace. Business Process Outsourcing has changed the way the world does business.
Evolution of BPO Services
BPO is the contracting of a business task to a third party service provider. Back-office outsourcing refers to internal business functions like billing or purchasing, while front-office outsourcing includes customer-related services such as technical support, marketing and customer service. The focus in BPO Services is on reducing transaction costs, optimizing process efficiency and providing size and scale to handle a large volume of transaction processing engagements.
BPO Services provider is as old as business itself. Businesses have outsourced their distribution or marketing to third parties for centuries. It is the opening up of the global economy that has catalyzed the growth of Aldiablos BPO Ltd to its present stature as a key driver of business competitiveness.
The roadmap for outsourcing success has been laid with:
- Quality processes
- Scalability
- Integration of global markets
- Seamless global delivery of work across borders through the internet
India’s BPO industry has evolved and matured to present higher-end services that require judgment-based analysis and domain expertise, rather than function-specific, rules-based performance parameters alone. As service providers strive to offer end-to-end services, we see BPO falling into different segments. At one end of the spectrum is the traditional rules-based transactional outsourcing; while at the other end is judgment-based transaction processing and full-service business process outsourcing.
India has competencies in all the segments. Aldiablos Infotech Pvt Ltd BPO Services provider have developed vendor-centric business models where they offer specialized services under one roof by representing the services of multiple specializing in different verticals.. Others are niche players that have adopted vertical-specific models to address the needs of a specific industry, such as healthcare or insurance.
Forward-looking global companies are using BPO in India as a business strategy to effectively meet critical business challenges. Moving beyond commodity BPO Services and support functions such as voiced-based services and F&A support, BPO providers in India are offering a slew of high-end business services to accelerate innovation and provide sustained value. These include complex functions such as engineering design, equity research support, and pharm research.
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